We want you to be confident when you subscribe to Vitix. This page explains how billing, cancellations and refunds work for every plan.
All purchases on vitix.net are processed by Polar (Polar Software Inc., polar.sh) acting as our Merchant of Record. Polar is the seller of record on your receipt, collects applicable sales tax or VAT, issues invoices and processes refunds on our behalf. Card details are entered on Polar's secure checkout and are never stored by Vitix.
Subscriptions renew automatically every month. You can cancel at any time from your account settings or by emailing support@vitix.net. Cancellation stops the next renewal; your plan stays active until the end of the period you have already paid for. No partial refunds are issued for unused days after cancellation, except as described in the 14-day guarantee below.
Credit packs are one-time purchases that never expire while your account is active. Because credits are consumed by AI generation, a credit pack is refundable only if fewer than 10% of its credits have been used.
If Vitix does not meet your expectations, request a full refund within 14 days of your first paid purchase. The guarantee applies once per customer and requires that fewer than 10% of the purchased credits have been consumed.
Email support@vitix.net from the address linked to your account, or reply to your Polar receipt.
Include your order ID (shown on the Polar receipt) and a short reason, so we can keep improving.
We confirm within 2 business days. Approved refunds are returned to the original payment method within 5–7 business days, depending on your bank.
Refunds may be declined where there is evidence of abuse, such as repeated sign-ups to claim the guarantee, violation of our Terms of Service, or chargebacks filed while a refund request is being processed. Please contact us first; we resolve almost every billing issue directly.
If you believe a charge is incorrect, contact us before opening a dispute with your bank. We respond to every billing enquiry within 48 hours and will refund any charge made in error.